About Me
As a seasoned Senior Project Manager, I specialize in steering intricate ERP software implementation projects across the Americas, overseeing multimillion-dollar portfolios to ensure both customer satisfaction and profitability. Backed by a PMP certification and more than two decades of experience spanning the utility, pharmaceutical, and telecommunication sectors, I possess a robust skill set in project management and business analysis.
My forte lies in crafting, executing, and meticulously monitoring project plans, adeptly managing customer expectations, and delivering top-tier solutions. With a keen eye for managing change and mitigating risks, I excel in stakeholder communication and remain vigilant in researching innovative products. My overarching goal is to revolutionize business workflows through meticulous process analysis and optimization, leveraging my analytical prowess and adept prioritization skills.
Proficient across various corporate platforms including JIRA, Clarizen, Confluence, SharePoint, Microsoft Stack, I stand ready to drive transformative initiatives that propel organizational success to new heights.
RELEVANT EXPERIENCE 20+ years of experience as a Project Manager and Business Analyst
INDUSTRY EXPERIENCE Utility (Electrical, Gas, Water, WW), Retail, Telecommunication and Pharmaceutical
RELEVANT EDUCATION PMP certification
PROCUREMENT Analyze RFx, create response scope of work, and perform CBA Contract management
PROCESS MANAGEMENT Senior Business Analyst
Proficient with various PM-related management tools. MS Project, MS Visio, MS Office, SharePoint, Teams JIRA, Clarizen, Confluence, Spira and others.
Leadership – Ability to take initiative and lead virtual projects. Motivating and inspiring team members. Leading by example in remote collaboration.
Resilience – Maintaining a positive attitude in the face of challenges, handling setbacks, learning from failures and recovering quickly from disruptions.
Empathy – Consideration for the well-being of colleagues. Understanding and acknowledging diverse perspectives and building positive relationships
Accomplishments
✔ Work collaboratively with client Project Managers to ensure the successful completion of ERP implementation projects in North and South America. FIS / CIS and WAM (Work andAsset Management)
✔ Financial Information System, Human Resources (Staffing) and Payroll module implementation on the Microsoft GP platform on-prem and in the cloud (Azure, part of Microsoft Stack)
✔ Complex Payroll Implementation for enterprise-level companies
✔ Increased overall client portfolio profitability by 45%, increasing revenue by 25% and decreasing overall direct costs by 15%
✔ Contract management: align contract deliverables with business/project scope of work, prepare milestone/project plan, cost-benefit analysis, execution plan and contract close-out acceptance task.
✔ Deliver Projects by controlling the project scope while ensuring client satisfaction and profitability.
✔ Supervise, manage and motivate the internal and external project team to ensure the technical and functional consulting team members are utilized and focused on the successful and efficient execution of the established project plan.
✔ Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
✔ Developed/ implemented venue-generating programs which provide solutions to clients, highlighting additional products and value-added services to complement businessgrowth.
✔ Create and manage client value plans for existing clients, highlighting profiles, share and value opportunities.
✔ Manage change and risks to the project deliverables to reduce delays while limiting the impact on the clients and project timelines.
✔ Develop clear and effective written proposals/quotations.
✔ Implement various enterprise-level IT solutions.
✔ Initiated, designed and implemented a single retail management solution for over 100+clients in Atlantic Canada
✔ Developed business architecture using requirements such as scope, processes, and risks
✔ Conducted 5+ levels of testing (functional, regression, user acceptance, integration, and performance)
✔ Communicate client’s business requirements by constructing easy-to-understand data and process models.
✔ Manage client expectations and ensure delivery of the highest quality solution.
✔ Updating the management team and coworkers on client/project status, proactively identifying issues, and resolving or escalating as appropriate
✔ Capture and apply lessons learned for continuous process improvement
✔ Prepare and report project forecasts and financials to management on an ongoing basis on all assigned projects
✔ Managing multi-million-dollar portfolio
✔ Deliver projects against agreed scope, budget, schedule, and client expectations
✔ Negotiated, analyzed, and prepared purchase order agreements, contracts, and cost-control budgets
Volunteering
Volunteer for various non-profit organizations in Nova Scotia (Special Olympics, various dog rescues, PRIDE community, girl’s minor hockey)
Director and Treasurer, Wee Ones Dog Rescue, Nova Scotia